I should have taken a photo, but with the first box, the bearing shaft looked dented a little. All I know is that right now I feel burned that 2 for 2, I ended up with carts that wouldn’t be usable out of the box. So, now what? Maybe I’ll try again in the spring, but only if I can plan to wait for replacement parts. There aren’t any other user reviews complaining about the same issue, so maybe it’s a fluke occurrence that just happened to hit me twice, or maybe they have a bad batch of wheels or bearings. And I can be understanding about a rare case of defective wheel bearings. I can understand upgrading the wheels because the cheap pneumatic wheels run flat every few days. On the other hand, 2 out of 2 carts that won’t work out of the box because of damaged or defective wheel bearings? Needless to say, it’ll be on its way back to Amazon this afternoon. I opened up the outer box, and saw dozens of teeny tiny ball bearings sticking to the tape of the product packaging, indicating one or more busted wheels – again. It was laying down flat, and as soon as I picked it up, it made a rain-stick sound. The garden cart wouldn’t work out of the box because the wheel bearings were busted, so I packed it up and requested a replacement from Amazon. One or more of the wheels’ bearings had been destroyed. I opened it up, found small metal beads spilling out. I marked it as a “gift” so that it would be enclosed in its own box, which I have found can give some added protection to items that would otherwise ship in their own boxes. I ordered the cart from Amazon, and it arrived two days later. Okay, I was prepared for that eventuality.
Most complaints are that they go flat, and some recommended no-flat tire replacements. I’ve read complaints about pneumatic tires on all kinds of Gorilla Carts.